Your information. Clear choices.

This policy explains how AVIO uses information from this website, catalogue requests, enquiries and the separate dealer/team test service. Browsing a catalogue is not consent to promotional messages.

1. Who is responsible

AVIO CERAMIC is the trading name of Samishbhai Devjibhai Bhimani, a sole proprietor based in Morbi, Gujarat, India. AVIO operates avioceramic.com and manages information submitted through its services. Our Privacy / Grievance Officer and registered-office contact details appear below.

2. Information we collect and why

Website and online catalogue browsing

You can browse our public product pages and online catalogues without completing a contact form. Requests to the website disclose technical information to the hosting service, such as IP address, requested address, time and browser details. This supports delivery, troubleshooting and security. Meta advertising tools are optional. On eligible public marketing pages, the Meta Pixel is loaded only after you choose to allow advertising and measurement. It remains blocked before that choice or when you decline. Google Ads tracking and Google Analytics are not currently enabled. A page request does not prove that a person read an entire catalogue.

Catalogue download requests

To download PDFs, provide at least one contact route: mobile number or email address. You may provide both. We save those details with each requested catalogue and edition, document reference, request time and notice version, with a protected IP-derived identifier for rate limiting. This supports requested downloads and catalogue-related queries; it does not subscribe you to promotions. A private server-side session reuses the details in the same browser for 60 minutes from your successful submission, so further downloads do not require the form again. Additional downloads do not extend that period. You may end reuse using Manage Download Session on the Catalogues page. Ending reuse does not delete existing download records; contact our privacy officer for a data request. Details are self-entered and unverified; mobile and email OTP verification is not currently used. Public online viewing remains available without the download contact form.

Enquiries

We request your name, mobile number, city, state or province, whether you are a dealer/retailer, builder/developer, individual client or other enquirer, and your requirement. Email and firm/company are optional. We also record a reference, time, notice/consent record, internal handling status and protected identifiers for duplicate and abuse checks. This information lets our team respond, understand your requirement and maintain the enquiry record. Please do not include identity documents, passwords, payment-card details or unrelated sensitive information.

Dealer and team access

The separate dealer/team test service uses firm, contact, address/country and applicable GSTIN/tax details, the assigned AVIO member, permitted ranges, selections, quantities, saved requests and staff history. Dealers who register themselves use their email as their login and choose a password; AVIO separately approves the registration and assigns companies and a team contact. Dealers added by AVIO staff do not require a second approval. Account-confirmation and password-setup/reset emails are sent through AVIO's existing hosting mail service to the account email. Passwords are stored as salted hashes, and private one-use links expire: one hour for password resets and 24 hours for confirmation/initial setup. Password reset, an email change or account deactivation invalidates relevant access. An initial password must be replaced before ordering. An email-confirmation link proves access to that email, not the person's business identity or permission to order. GST business-profile lookup is prepared but not connected; manual/source review remains available. WhatsApp automation is not connected. Quoted source/finish permissions are still required before ordering. This supports secure access and request handling; private account pages do not run advertising tags. The service remains separate from the public website, which has no visitor checkout or online payment.

Office maps

The Morbi and Ahmedabad Google Maps embeds load automatically when you open the Contact page; no Load Map button is required. Loading a map connects your browser to Google and may disclose IP address, browser/device information and the page/referrer under the applicable browser policy. Google may use its own cookies and process data under the Google Privacy Policy. These map connections are separate from optional Meta advertising; Google Ads and Analytics remain inactive.

Optional advertising and consent choices

If you allow advertising and measurement, Meta receives technical browser/device information, IP address, the public page visited, available advertising/cookie or click identifiers, and event types such as a page view, enquiry success or catalogue download-link click. Meta may connect this activity with its users and use it for ad targeting, measurement and the other purposes described in its Business Tools Terms. This activity is not anonymous merely because a name is absent.

AVIO does not include enquiry text, names, email addresses, phone numbers, dealer profiles, orders, rates or private supplier information in its advertising event payloads. Automatic advanced matching, customer-list uploads and server-side advertising events are not enabled in this integration. The dealer/team service, legal pages and contact-collecting PDF download form do not run advertising tags. A catalogue-link click is not proof that a PDF downloaded successfully or was read.

Your advertising choice is separate from the agreement to contact you about an enquiry or provide a catalogue. Declining does not prevent public browsing, enquiries or catalogue access. Allowing advertising does not subscribe you to email, SMS, telephone or WhatsApp promotions. Use Cookie settings in the page footer to review or withdraw your choice.

We keep a private consent receipt with a random reference, choice, notice version, time, expiry and any revocation time/source. It does not contain your name or contact details. A signed first-party cookie identifies the preference for up to 180 days. Short-lived protected IP-derived counters help prevent abusive preference submissions. A supported browser privacy signal keeps advertising off.

3. Data sharing and service providers

• Authorised AVIO team members use enquiry and dealer records for the relevant business purpose. A dealer's records are not made public or exposed to other dealers.
• Website enquiries are stored privately on our hosting and notifications are sent to info@avioceramic.com and avioceramic@gmail.com. Hosting and email services, including GoDaddy and Google/Gmail, therefore process relevant information for delivery, storage and support.
• Where fulfilment requires coordination with a supplier or transporter, AVIO limits information to what is needed.
• Where you allow optional advertising, Meta processes the website activity described above under its Business Tools Terms and privacy practices. Its processing may take place outside India.
• We may disclose information where lawfully required, to protect rights or address a security incident, with the scope limited to that purpose.

We do not sell personal information. Website enquiries or catalogue requests do not automatically enrol you in marketing lists. WhatsApp, social media and map links open services with their own privacy practices when you choose them. Social links themselves do not activate tracking. The separately consent-controlled Meta integration is described above.

AVIO operates from India. Hosting and email providers may process information in the countries where their services operate, subject to applicable safeguards and legal requirements. We do not claim that every provider's processing is confined to India. The Google Drive catalogue source connection handles catalogue/reference files; it is not a destination for website customer records.

4. Retention and security

Enquiry and download records are currently retained in private business records; they do not have a fixed automatic expiry. Retention is assessed against handling your request, an ongoing customer relationship, preventing abuse, resolving disputes and applicable record-keeping duties. You may ask us to review or delete information that is no longer needed. We will explain any lawful reason for retaining particular records. Removing a browser cookie does not delete a business record already submitted.

The preference cookie expires after up to 180 days. Consent receipts are retained privately as evidence of the choice and to handle privacy questions; a fixed automatic deletion schedule for these receipts is not yet configured. Meta controls the copies it receives; its Business Tools Terms permit Event Data retention for a maximum of two years. Changing your AVIO cookie choice stops future optional tracking here and does not automatically erase information already received by Meta. Contact us for help with a relevant privacy request.

Account and order records are kept for account administration, fulfilment history and applicable business/legal requirements. Financial or contractual records may need to be retained separately even after an account is closed. A privacy request is reviewed across the relevant database, email copies and recovery copies; deleted information is not restored for routine use from a recovery copy.

Controls include HTTPS, private storage outside the public website folder, restricted application access, secure session cookies, password hashing and checks against abusive submissions. No service can promise absolute security. Please keep account credentials private, sign out on shared devices and report suspected misuse promptly.

5. Your choices and privacy requests

You may browse public content without submitting enquiry/download details. Required fields are marked; leaving them blank prevents that form from being completed. You may contact our officer to request access to or correction of information you supplied, withdraw consent for future consent-based use, request deletion where appropriate, or raise a complaint. Withdrawal does not undo earlier lawful processing and may prevent us providing a service that needs the information.

Use the contact details below and describe your request with an enquiry reference or the contact details used. We may ask for proportionate verification to protect your records. Do not send passwords, OTPs, PAN/Aadhaar copies or payment details with an ordinary privacy request. We address privacy grievances expeditiously and within one month of receipt. This process does not limit remedies available under applicable law.

Our forms and dealer accounts are intended for adults and authorised business representatives. We do not seek children's personal data. If a child has submitted information, please contact the officer so it can be reviewed and handled appropriately.

6. Privacy / Grievance Officer

7. Policy changes

We revise this policy when our services, data uses or applicable requirements change. The version and date at the top identify this notice. A revised page does not by itself authorise a new incompatible use of information collected earlier; additional notice or consent will be obtained where required. Read the Cookies Policy for browser storage and the Website Terms for catalogue use.